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Offline global address list not updating dating to relationship timeline

Offline global address list not updating

This can affect the network, especially if multiple clients are starting up at the same time. Other cases when Outlook clients require full offline address book downloads are described in question Differential downloads are not expected to cause a huge network impact if all the clients update the differential files on a daily basis. Outlook has the following safeguards that help protect the network from excessive offline address book downloads:.

In the default configuration, Outlook will only try one full offline address book download in a hour period. An attempt is counted when Outlook receives a response from the server and can at least start the offline address book download.

In the default configuration, Outlook does not limit the number of attempts for differential updates. If a differential update fails, Outlook will retry the update after waiting one hour. Also, Outlook will not perform any full or incremental offline address book downloads if the client is running in header-only mode.

To manually switch to header-only mode, point to Exchange Cached Mode on the File menu, and then click Download Headers. Note The header-only mode configuration will only work with Exchange Q Under what conditions will Outlook perform a full offline address book download?

A Outlook in cached mode will perform full offline address book download when the following conditions are true:. There is no offline address book on the client computer. This condition may occur if Outlook has not performed an initial complete synchronization. The total size of the differential files is greater than one-eighth the size of the full offline address book.

In this case, Outlook downloads the full offline address book for better performance. This condition may occur if there are lots of Active Directory objects that have a change to an attribute that is in the offline address book. For example, phone numbers are updated with a new area code, departments are added to all users in Active Directory, and new address types are added.

To modify the one-eighth rule, follow these steps. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully.

For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:. This setting example 4 permits Outlook to download differential offline address book files that are up to one-fourth the size of the full offline address book. The parent distinguished name table changes. When this behavior occurs, all Outlook clients will also try to perform a full download.

A parent distinguished name is the part of a distinguished name also known as DN in an earlier Exchange format, not including the final relative distinguished name also known as RDN. The parent distinguished name table is the set of all parent distinguished names that are found in Active Directory.

They come from the legacyExchangeDN attribute and from the proxyAddresses attribute, and they start with the following prefix:. This means that x addresses for users who were migrated from another organization will not be included. There is a differential file missing on the server.

Outlook cannot update to the current version without it. This behavior may occur if one of the following conditions is true:. You did not start Outlook to log on to your Exchange mailbox for more than 30 days. The server policy permits only 30 days of differential files. The server was reset, or it crashed before it could post the differential files but after it was able to post the full offline address book files on the public folder.

The version on the server and the version on the client do not match. There is a more recent version of the offline address book present on the server. For example, Version 3a Unicode offline address book is now available, and you previously downloaded a Version 2 offline address book. Applying changes to the offline address book failed. For example, differential files are corrupted on the server. Corruption may occur if the server goes down during differential file generation.

A change to the legacyDN table occurred. One or more offline address book files were not present on the client computer. For example, a user accidentally deletes one of the. Note Outlook will not perform a full download if there is a disk-space problem on the client computer. This restriction helps safeguard the network against excessive downloads.

Q Is there any compression of the data during an offline address book download? A To save bandwidth, the offline address book is compressed to less than one-third of its full size during the download. You can see the full offline address book files by using Outlook Web Access with a URL that is similar to the following:.

If there are user certificates in the offline address book, this will add approximately 1 KB per certificate. Q Outlook shows the "Updating Address Book" status for a long time. A Outlook has a throttling feature that slows the address book update when you are working in Outlook.

Outlook is helping you complete other activities and does not allow the address book update to interfere. A In computers with slow hard disk drives, such as some earlier portable computers, the process of updating the address book can slow down the computer if the hard disk is fragmented. To improve offline address book download performance, try defragmenting your hard disk.

In fact, Outlook cached mode will continue to download the offline address book every 24 hours regardless of whether the option is enabled. Note To locate this option, follow these steps for your version of Outlook: Outlook or later versions:. When you click to select the Download offline address book check box and then click Address Book Settings , the Offline Address Book dialog box appears.

In this dialog box, you can specify either No Details or Full Details. These settings affect the offline address book download. For example, if you select No Details , a no-details version will be automatically downloaded to your computer during an offline address book download. Q How can I determine whether my client is performing a full offline address book download?

A To have Outlook display a dialog box that prompts you before the offline address book download starts, follow these steps. Type 1, and then click OK. Set this value to 1 to display the prompt. Set it to 0 to not display the prompt. When Outlook starts the offline address book download, a dialog box prompts you to select whether you want to perform a full download. If you click No , Outlook will prompt you again after one hour.

However, Outlook only deletes the offline address book files that belong to the current profile. If you create a new Unicode profile, you may still see some old ANSI offline address book files if these files are associated with another Outlook profile. Q How can I indicate that I want exact alias matching with the offline address book? A When you use Outlook in cached mode, a registry setting controls how names are matched to the offline address book.

By default, name fragments are matched to all naming fields, not just to the e-mail alias. For example, the following table contains examples of how names are resolved in Outlook in cached mode. If you type bobb in an Address field, Outlook resolves "bobb" to both entries in cached mode. You can indicate that you want an exact match for an e-mail alias by typing an equal sign before the e-mail alias text. If you are using Outlook in cached mode, you can turn on exact e-mail alias matching without having to use the equal sign.

To use this function, follow these steps. Click Start , click Run , type regedit, and then click OK. Setting this value to 1 enables exact matching. A The offline address book supports name resolution indexes against the following properties only:. Conversely, Active Directory is configurable.

Your administrator can set the server to resolve names against any set of properties. If Active Directory had the display name set to "Lastname, Firstname," the following values would be indexed for the properties in the sample user information:. In this configuration, you cannot find this user if you type "Marcelo.

If installing SP2 is not an option, you must perform additional steps for non-SP2 clients. For more information, click the following article number to view the article in the Microsoft Knowledge Base:. This can reduce the effectiveness of cached mode because Outlook must have the global catalog server to resolve names.

Q I cannot resolve proxy addresses now. If these fields do not meet your requirements, you can force Outlook to resolve proxy addresses. Please see the details in article for additional information. Q Can I add a custom property to the offline address book? You cannot add custom properties directly to the offline address book. This can cause remote procedure call RPC traffic to the server and can cause delays if these properties are published to the General tab.

We recommend that you add these custom properties to alternative tabs. For more information about resolving custom properties when using Outlook, click the following article number to view the article in the Microsoft Knowledge Base:. Can I use two cached profiles with their own offline address books?

Outlook supports only one offline address book per user account on a computer. If you have multiple profiles, only one profile can download the offline address book. If you have to use two cached mode profiles, make sure that one of the profiles does not download the offline address book. For more information about how to disable the Outlook Address Book download for a cached mode profile, click the following article number to view the article in the Microsoft Knowledge Base:.

A To determine whether Outlook is using a downloaded offline address book or the global address list, follow these steps:. If you see a server name, such as WinGC, Outlook is going online for this information, and you have not yet completed a full download of the offline address book.

Q Can offline address books be shared on one computer among multiple profiles? The information that relates to an offline address book is stored per profile. Offline address books cannot be shared among multiple profiles. Q How can I download a Unicode offline address book? A By default, if you are connected to a server that is running Exchange or later, the offline address book that is downloaded is a Unicode offline address book.

If you are connected to a server that is running either Exchange or Exchange 5. The basic rules are:. If Outlook is running in Unicode mode, Outlook tries to download a Unicode offline address book. Note If your computer is running Exchange or later, your profile must also be set to Unicode mode to download a Unicode offline address book. To check the mode for your profile, follow these steps for your version of Outlook: Outlook and later versions:. If you are running in non-Unicode mode and you are using an Exchange or later versions, try creating a new Outlook profile to change over to Unicode mode.

On the Tools menu, click Account Settings. Q Must I have a full-details offline address book for cached mode, or can I work with a no-details offline address book instead? A Outlook cached mode relies on the information present in the full-details offline address book to provide a smooth cached mode experience. A no-details offline address book does not have all the properties that Outlook requires to function without the server access. The lack of properties might make Outlook unresponsive at certain times.

Q What containers are present in the offline address book? Click To:. The Show names from the list displays the global address list as the default container. Right-click Global Address List , and then click Properties. Under The current server is , the local path of the offline address book files is displayed. This indicates that the global address list is being used as the container for the offline address book.

In this configuration, whenever you select a name from the global address list, you will not see any network traffic between your client and the server. Click the Start button. Click the Apply button. Press OK to exit the window. Then right-click the Offline Address Book folder and select the Rename option.

Edit the folder title to: Offline Address Books. To set up a new one, open the Control Panel. Press the Show Profiles button. Click Add to open a New Profile window. Enter the new profile title in the text box, and click the OK button. Enter the email account details in the Add account window. Press the Finish button. Then select the Always use this profile option on the Mail window to select the new profile.

Click the Apply and OK buttons. Take a look at this step-by-step guide to find a solution. In the end, make sure that the latest Office version is installed. Then select Update Now on the Update Options menu. Those are some of potential resolutions that might fix the Offline Address Book so that you can download it again. Anybody who has fixed the same issue with another resolution not listed above is more than welcome to share that fix below.

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A5: If left constantly running, Outlook in cached mode automatically updates the offline address book on the client every 24 hours. The hour time period is measured from the time that the offline address book was last downloaded successfully. For example, if you complete an offline address book download at today, Outlook will start the offline address book download the next day at approximately Therefore, different people will receive updates at different, random times.

Note The default setting on Exchange Server and earlier versions is to generate an offline address book differential file every morning at For a change that is made in Active Directory to reach the client computer, the following events must occur:.

The change must be picked up by the Exchange computer that generates the offline address book files. This can take several hours. At worst, it can take 24 hours. This variable will be referred to as "x. The Outlook clients must download the offline address book updates every 24 hours. This update can take several hours.

This variable will be referred to as "y. It would be rare for a client to ever experience a hour delay or more unless there were some Active Directory or public folder replication issues. Note For Exchange Server and later versions, the default schedule is to process the OAB every 8 hours over a period of 1 hour.

OAB generation can run at different times based on resource availability. Q6: How can you tell when Outlook will try its next offline address book download? A6: Unless you notice the last time that Outlook downloaded the offline address book, you may not know when Outlook is scheduled to try the next offline address book download. No indicator in the Outlook user interface advises you of the offline address book download schedule. Therefore, to manually force a download of the latest offline address book assuming one is available on the Exchange computer , use one of the following methods:.

Manually download the address book by following the steps appropriate for your versions of Outlook. Click OK. If Outlook determines that either sequence ID is high as compared to the sequence ID that was downloaded, Outlook triggers the download. Q7: How frequently are the offline address book files generated on the Exchange computer?

A7: By default, Exchange Server and earlier versions generate the offline address book files every morning at For Exchange Server and later versions, the default schedule is to process the OAB every 8 hours over a period of 1 hour.

Q8: How is the offline address book updated on the server and on the client? A8: Each day, the Exchange computer generates a full offline address book and a differential file from the previous day. The Exchange computer stores the differential file and the full file for the current day and stores only the differential files for the previous days. The following table outlines the process that Exchange and Outlook use to determine which offline address book files to download to the client. Download differential sequence 3 and sequence 4 or offline address book sequence 4 if differential sequences 3 and 4 are greater than one-eighth the size of a full offline address book sequence 4.

Q9: What are typical offline address book sizes? The following factors can affect the size of the offline address book:. The usage of certificates in a company. The more PKI certificates, the larger the offline address book. They are the single largest contributor to the offline address book size. The information that a company adds to Active Directory for each user and each distribution group.

For example, some organizations populate the address properties on each user; others do not. Q Can I update the offline address book files on the Exchange computer more frequently? A We do not recommend that you update more frequently as this may affect client and server performance. Generating the offline address book files on the Exchange computer on a more frequent basis may cause performance problems on the server.

You can see the performance impact in the following aspects:. The server has to generate the offline address book more frequently. It might take hours to complete, depending on the size of Active Directory. For each update, Outlook must make a copy of the offline address book in the local computer and apply the incremental changes that are fetched from the server. If the offline address book on the local computer is MB, Outlook would have to create a copy of that much data with each update.

Outlook has a "throttling" mechanism that slows down the offline address book update when user activity is detected. Depending on the size of the offline address book, the update can take anywhere from one hour to eight hours if there is continuous user activity.

If you want to increase the frequency of your updates, make sure your offline address book is reasonably small. A good size is in the range of 1 MB to 25 MB, uncompressed. To customize the generation of these files on the server, follow these steps. Exchange Server and Exchange Sever Right-click the offline address list that you specified for your mailbox store, and then click Properties. In the result pane, click the Offline Address Book tab, and then select the offline address book that you want to configure.

If you have increased the generation frequency of the offline address book files on your Exchange computer, you can also increase the frequency of the client offline address book downloads. To do this:. Click your Exchange account, and then click to select the Include the selected account in this group check box. Under Select the options you want for the selected account group, make sure that the only check box that is selected is Download offline address book , and then click OK.

Q Can I programmatically download an offline address book through the Outlook object model? A No. Offline address book downloads are not exposed through the Outlook object model. Q I added a new user to Active Directory, but the user does not show up in Outlook. A The offline address book is not up to date. Two events must occur before the changes show up in Outlook:.

The server must generate the offline address book and include the changes in the differential files. If you are sure that the first event has occurred, you can perform a manual download of the offline address book. To do this, follow these steps:. If you make frequent changes to the offline address book, you may want to modify the way that Outlook computers on your network access the Address Book. You can disable the downloading of the offline address book and force the Outlook computers to use the online Global Address List when they use Cached Exchange Mode.

For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base: How to prevent users from downloading the Offline Address Book without disabling Cached Exchange Mode As per this article, if offline address book. To use this setting, you must set the registry value, remove any.

Q What is the effect of offline address book downloads on the network? Will offline address book downloads flood the network? A When a cached mode profile is started for the first time, Outlook downloads the full offline address book from the server. This can affect the network, especially if multiple clients are starting up at the same time. Other cases when Outlook clients require full offline address book downloads are described in question Differential downloads are not expected to cause a huge network impact if all the clients update the differential files on a daily basis.

Outlook has the following safeguards that help protect the network from excessive offline address book downloads:. In the default configuration, Outlook will only try one full offline address book download in a hour period. An attempt is counted when Outlook receives a response from the server and can at least start the offline address book download.

In the default configuration, Outlook does not limit the number of attempts for differential updates. If a differential update fails, Outlook will retry the update after waiting one hour. Also, Outlook will not perform any full or incremental offline address book downloads if the client is running in header-only mode. To manually switch to header-only mode, point to Exchange Cached Mode on the File menu, and then click Download Headers. Note The header-only mode configuration will only work with Exchange Q Under what conditions will Outlook perform a full offline address book download?

A Outlook in cached mode will perform full offline address book download when the following conditions are true:. There is no offline address book on the client computer. This condition may occur if Outlook has not performed an initial complete synchronization. The total size of the differential files is greater than one-eighth the size of the full offline address book. In this case, Outlook downloads the full offline address book for better performance. This condition may occur if there are lots of Active Directory objects that have a change to an attribute that is in the offline address book.

For example, phone numbers are updated with a new area code, departments are added to all users in Active Directory, and new address types are added. To modify the one-eighth rule, follow these steps. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly.

Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:. This setting example 4 permits Outlook to download differential offline address book files that are up to one-fourth the size of the full offline address book.

The parent distinguished name table changes. When this behavior occurs, all Outlook clients will also try to perform a full download. A parent distinguished name is the part of a distinguished name also known as DN in an earlier Exchange format, not including the final relative distinguished name also known as RDN. The parent distinguished name table is the set of all parent distinguished names that are found in Active Directory.

They come from the legacyExchangeDN attribute and from the proxyAddresses attribute, and they start with the following prefix:. This means that x addresses for users who were migrated from another organization will not be included.

There is a differential file missing on the server. Outlook cannot update to the current version without it. This behavior may occur if one of the following conditions is true:. You did not start Outlook to log on to your Exchange mailbox for more than 30 days. The server policy permits only 30 days of differential files. The server was reset, or it crashed before it could post the differential files but after it was able to post the full offline address book files on the public folder.

The version on the server and the version on the client do not match. There is a more recent version of the offline address book present on the server. For example, Version 3a Unicode offline address book is now available, and you previously downloaded a Version 2 offline address book.

Applying changes to the offline address book failed. For example, differential files are corrupted on the server. Corruption may occur if the server goes down during differential file generation. A change to the legacyDN table occurred. One or more offline address book files were not present on the client computer.

For example, a user accidentally deletes one of the. Note Outlook will not perform a full download if there is a disk-space problem on the client computer. This restriction helps safeguard the network against excessive downloads. Q Is there any compression of the data during an offline address book download? A To save bandwidth, the offline address book is compressed to less than one-third of its full size during the download.

You can see the full offline address book files by using Outlook Web Access with a URL that is similar to the following:. If there are user certificates in the offline address book, this will add approximately 1 KB per certificate. Q Outlook shows the "Updating Address Book" status for a long time. A Outlook has a throttling feature that slows the address book update when you are working in Outlook. How do we isolate if the issue is just on client level?

Please advise. You can look at the dates on the files in the OAB folder to see if there are some not all are updated with current dates. Watch the event log for errors generating the OAB. Four things have to happen--and in this order--before recipients show up in the GAL in Outlook with cached mode, i. The object or change must replicate to the domain controller the OAB generating server uses. The offline address book must be generated.

This is a scheduled activity. Outlook must synchronize itself with the offline address book. This is directed by Outlook. On server side, please Use the following cmdlet to update the offline address book:. On client side,check if Autodiscover Service is working fine in Outlook because misconfiguration of Autodiscover could cause the OAB to fail downloading. You can try to run Test E-mailautoconfiguration and then check the log tab to see if any error there.

Please refer to the following links to get more detailed information about OAB:. Office Office Exchange Server. Not an IT pro? Sign in. United States English.