After an attempt to run an update manually, you get the following:. Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support. General articles: Answers to frequently asked questions. Answers to frequently asked questions. General articles: Software compatibility Activation errors. Installation errors. General articles: Purchasing and licensing Activation errors.
General articles: Before installation Activation errors. General articles: Getting started Activation errors. General articles: Product settings Activation errors. General articles: Product removal Activation errors. General articles: Errors Activation errors. Latest update: January 21, ID: Click in the lower-left corner of the main window. To learn how to open the main application window, see this article. Go to the General section and clear the following checkboxes in the Performance section: Disable scheduled scan tasks while running on battery power.
Use Gaming mode Click Save. Go to the Network settings section and clear the checkbox Limit traffic on metered connections. Click Save. Cost-aware networking will be disabled. In the Network settings window, click Proxy server settings. Select Do not use proxy server and click OK. Start by performing the most typical troubleshooting steps, like checking for software updates that may affect Kaspersky's interface, then try a few slightly more advanced techniques, like reinstalling the application or checking for corrupt files.
If Kaspersky suddenly does not open in the usual way, the first thing you should do is check for an updated version of the software. Updates may include patches specifically designed to correct the problem you are having.
If you just recently downloaded the latest version, read the documentation that accompanied the update for any changes in functionality. The updates to Kaspersky use a slightly different method of opening the application from previous versions. In Windows 8, you can open Kaspersky by right-clicking the screen anywhere that does not have a tile and then clicking the "All apps" icon.
If you're running Windows XP through 7, simply double-click the icon in the task bar or click the Start button and open the Kaspersky Anti-Virus folder to find the Kaspersky Anti-Virus application. If you don't see it in either place, open the Program Files folder on your hard drive and find the Kaspersky Anti-Virus folder and application there.
If you are clicking all the right buttons and Kaspersky still won't open, try rebooting your computer, especially if the application worked fine the last time you were on. It might seem trivial when tech support simply tells you to reboot, but there is a valid reason for it.
Sometimes a file or system process glitches or becomes corrupted while you are using the computer, shutting down an application, or shutting down the computer. Upon reboot, Windows goes through a Power-on Self-test process, where it looks for and corrects glitches and corruptions. If an application suddenly does not work properly, running the computer through its POST phase may be all you need. Windows has its own set of virus defenses, so it is important to keep the operating system up to date.
When Microsoft releases Windows updates, software companies like Kaspersky try to keep up with them to ensure constant compatibility between their software and the Windows system. If you recently installed Kaspersky updates, but you have not updated Windows in a while, there may be a compatibility conflict. It might be that a necessary Kaspersky application file has become corrupted and cannot be fixed by any of the above methods.
If, by this point, you still cannot open Kaspersky, the best thing to do is to uninstall and reinstall the application. To do this, go to Kaspersky's website and follow the instructions for restoring the software. First, request the software. On the site, the button says "download," but clicking it just submits the request. This is a security measure to ensure that real people, and not Web-crawling bots, are the only ones downloading the software. You should receive an email from Kaspersky shortly after the request.
Do not uninstall your existing copy of the software until you receive the email.
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Do not uninstall your existing copy of the software until you receive the email. Once you receive it, uninstall Kaspersky, then click the link in the email to download a new copy and reinstall the software.
If you are still having trouble after reinstalling, or if you cannot seem to install the software at all, there might be something more sinister keeping you at bay. You may have a virus or some other malware that blocks any interaction with commercial anti-virus tools. Sometimes these viruses disable your anti-virus software or block scans and definition updates.
If you think your computer may be infected and you cannot open Kaspersky to check, there is one last bit of defense you can try. Most Windows distributions come with Windows Malicious Software Removal Tool, a very useful tool for removing viruses when nothing else works.
For Windows XP and later, the tool should be running in the background, but if you need to run a scan manually, just click the Start button and select "Run. After the virus is removed, reboot your computer and try opening Kaspersky again. If you have tried everything and you still cannot open Kaspersky, log on to their website and contact the support team.
When you call, be prepared to provide as much information as possible about your system and about events leading up to the problem. They will typically want to know what operating system you are using, what version of Kaspersky you have, and what you have already done to try to resolve the issue. Now that you have ruled out all the simpler causes, you can let the experts at Kaspersky do the more difficult troubleshooting.
Cheryl A. Frost earned a Bachelor of Arts in writing and linguistics from Georgia Southern University with a focus on technical communications. She has served as a technical writer for 10 years, specializing in IT infrastructure, security and networking.
Her recreational interests include robotics, computer programming, and general technology. By Cheryl A. Check for Software Updates If Kaspersky suddenly does not open in the usual way, the first thing you should do is check for an updated version of the software.
Reboot the Computer If you are clicking all the right buttons and Kaspersky still won't open, try rebooting your computer, especially if the application worked fine the last time you were on. Check for Windows Updates Windows has its own set of virus defenses, so it is important to keep the operating system up to date. Uninstall and Reinstall Kaspersky It might be that a necessary Kaspersky application file has become corrupted and cannot be fixed by any of the above methods.
Further Troubleshooting If you are still having trouble after reinstalling, or if you cannot seem to install the software at all, there might be something more sinister keeping you at bay. When All Else Fails, Contact Support If you have tried everything and you still cannot open Kaspersky, log on to their website and contact the support team. Then i set a map network drive point to my update file folder in other computer in same lan network with my computer..
I set the update source to the map network drive and tried to update from it, and it said failed.. Anyone have same issued? Something everyone may not know: when using updater 3 support. Thank you very much indeed. You have also made it very clear than i saw it on Kasperky website, Cool…. I am using the kaspersky How can I update my anti virus?
Hope will help you. LAtest is update utility 3 support. Thanks…this was a very big help. Some how my KIS just couldnt find the update servers and says cants resolve name and update network failure…. I wonder how this utility found the servers but KIS couldnt. Dont know how it got there. Thanks ray. Vineet Garg 4 years ago. Kaspersky Updater 4 years ago.
Ahmad Nasibu 5 years ago. SK M Habib 5 years ago. Habib 4 years ago. Rohan Shetty 5 years ago. EkAur 6 years ago. Rigveda Deshpandey 6 years ago. Rush 12 years ago. CH 12 years ago.
If you use a laptop, check the energy-saving settings of your security solution. Open the Update Settings and check, which access rights are used to run the program. While here, you should choose the administrator account. If you are facing an issue that these tips do not address, please visit our Knowledge base or send an email to our technical support service. Vendors claim, that a fingerprint sensor in your smartphone is user-friendly and really secure.
What have the new and challenging conditions taught us? Solutions for:. Mobile fingerprint sensors: more or less secure? How to protect your home Wi-Fi from nosy neighbors Keep outsiders off your wireless network. What you need to know before installing Clubhouse The hit app has had some security issues.
Sign up to receive our headlines in your inbox. Software similar to Kaspersky Anti-Virus Updates 4. Kaspersky Antivirus Uninstall Utility 1. Kaspersky Anti-Virus Designed to protect personal computers running Windows from malicious programs. Kaspersky Anti-Virus Personal Pro 5.
Premium antivirus protection for professional individual users and home offices. Search Downloads. Microsoft Windows Defender Update. Microsoft Security Essentials Update. Virus Definitions Update. K7 Offline Update.
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